FAQs
Have a question? The answer may be here.
If you don’t find the answer you’re looking for, please use the contact form on the website or send us a DM (DMs may go into my requests box and can often be missed).
Chapters & Chai Book Club
The most relevant information for Chapters & Chai Book Club can be found via the dedicated Book Club page, as well as via the blog post 'So, you want to join a book club?'.
If you have any other questions, please get in touch!
PR & Collaborations
For PR & Collaborations, please get in touch via the contact form/message feature, or drop me an email via cupofkee@gmail.com
My Instagram DMs are monitored but I may miss them!
Orders & Shipping
When will my order be dispatched?
Orders are generally dispatched within 1-2 weeks of purchase (Mon-Fri) on a Royal Mail 48 Service.
Please allow for postal delays particularly during busy periods. Keep an eye on the website/social media for updates. Please send any enquiries via email or the contact form, quoting your order reference.
Do you ship worldwide?
At this time, I am only shipping within the UK.
Can I change my delivery address once I’ve ordered?
If you realise any of your details are incorrect please DM or email me as soon as you notice. Prior to dispatch, we can cancel your order and you can re-order using the correct address, but if you notice after it’s been dispatched unfortunately it is out of my control.
I will not be able to refund an order if it’s been lost due to an incorrect address, but if it finds its way back to me I am more than happy to have it re-delivered to the correct address.
Orders as Gifts
- If you are ordering for a special occasion, please order as early as possible, but feel free to put the date in your order notes and I will do my best to prioritise your order where possible.
- If you would like a gift note added to your order, please specify in the order notes and I will add a handwritten note!
- If you would like your order gift wrapped, please let me know in the order notes! This comes at no additional charge. Gift wrapping includes tissue paper and twine, and a gift tag.